Privacy Policy

ECM Consulting respects each individual’s right to personal privacy. This website privacy notice
explains our policy for dealing with personal information that we collect through the website. By
accessing or using this website you acknowledge and agree to be bound by this privacy notice.
Throughout this notice, we refer to your “personal information” which means information which
identifies you as an individual or from which your identity can be reasonably ascertained. Your
home address and home telephone number are examples of personal information.
From time to time we will post any changes to this website privacy notice on this website. We
therefore encourage you to check this page from time to time.
In addition to the provisions of this website privacy notice, there may also be specific and
additional privacy provisions that apply to certain sections of the website. Because those
specific and additional provisions also relate to your privacy protection, we recommend that you
review them wherever they appear. In the event of any inconsistency between the provisions of
this website privacy notice and those other specific and additional provisions, the specific and
additional provisions will prevail.

Information Collected

The information about you, which we may collect through the website, includes the
 information collected when you register, which may include personal information such as
your name and contact details;
 the content of electronic forms you submit via the website or requesting us to provide
services or information, or take action;
 any messages or comments you submit to us via the website – for instance via an email;
 information collected when you participate in an online career assessment appearing on
this website.
Children under the age of 18 who wish to submit a comment or idea must have their parents’ (or
legal guardians’) consent to do so. In common with many commercial websites, we may also
collect aggregated information which tells us about visitors to the website but not the identity of
those visitors.
For example, we may collect information in relation to:
 the user’s server address;
 the user’s domain;
 the date and time of the visit to the site;
 the pages accessed and documents downloaded;
 the previous site visited; and
 the type of browser used.
We use this information to count the number and type of visitors to the different pages on our
site, and to help us make our site more useful to visitors like you. ECM Consulting will make no
attempt to identify users, correlate data collected as users or identify users browsing activities.

Use and disclosure of information

In addition to providing our services (including coaching and consulting services) to
you, we may use or disclose personal information that we collect about you:

 for the purposes for which it was collected;
 where you have consented to the use or disclosure;
 to maintain our relationship with you;
 for purposes related to our research, planning, service development, security and risk
 where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring,
an interest in ECM Consulting; or
 to the extent that we are required or authorised by law to do so.
There will be occasions where ECM Consulting will need to disclose your personal information
to third parties to provide the service you have requested. For example, if you request that we
provide you with a professional resume, your personal information will be sent to one of our
Resume Consultants, who will carry out this work. We will take all necessary steps to ensure
our Consultants keep your personal information private and confidential at all times.


This website may, from time to time, contain links to the websites of other organisations that
may be of interest to viewers. Linked websites are responsible for their own privacy practices
and you should check those websites for their respective privacy statements and terms of use.
We also make no representation as to accuracy or completeness of the information contained in
such third party websites. You should refer to our terms of use for more information.


We use a number of mechanisms to protect the security and integrity of your personal
information. Unfortunately, no data transmission over the internet can be guaranteed as
completely secure. So while we strive to protect such information, we cannot ensure or warrant
the security of any information you transmit to us and you do so at your own risk. Once any
personal information comes into our possession, we will take reasonable steps to protect that
information from misuse and loss and from unauthorised access, modification or disclosure.

Access to information

If you wish to request access to any other personal information which we hold about you as a
result of our information collection practices outlined in this website privacy notice, please
contact us and provide as much detail as you can about the particular information you seek in
order to help us retrieve it. An access fee may be charged to cover our costs of providing the
information to you.

Contact details

If you have any questions or feedback about privacy or wish to make a complaint about the way
in which we have handled your personal information, please contact us.

Terms & Conditions
This website is created and controlled by ECM Consulting.
You assume all responsibilities and obligations, both statutory and contractual as they apply in
your country of residence with respect to the use of our services and the use of any information
derived either directly or indirectly from it and for any decisions or advice given as a result of the
use of our services or any applications of the information provided through its use.

This Agreement is governed by and in accordance with the laws of Queensland, Australia and
the parties agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia.
Any legal matters arising will commence and conclude within the jurisdiction of the Queensland
By using this website you agree to abide by the terms and conditions set out in this Agreement.
If you do not agree to abide by these terms and conditions do not use this website.


You acknowledge that any report or document provided by ECM Consulting is based solely on
information provided by you and that we cannot warrant the accuracy or truthfulness of your

Third Party Site

As a convenience to you, ECM Consulting may provide, on this site, links to websites operated
by other entities. If you use these sites, you will leave this site. If you decide to visit any linked
site, you do so at your own risk and it is your responsibility to take all protective measures to
guard against viruses or other destructive elements. ECM Consulting makes no warranty or
representation regarding, and does not endorse, any linked websites or the information
appearing thereon or any of the products or services described thereon. Links do not imply that
ECM Consulting endorses, is affiliated or associated with, or is legally authorised to use any
trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or
that any linked site is authorised to use any trademark, trade name, logo or copyright symbol of
ECM Consulting.

Information Provided By You

Any personal information you may provide to Katie Roberts Career Consulting via this site is
protected by the Privacy Policy associated with this site. You agree not to provide any
information or materials to Katie Roberts Career Consulting that is defamatory, threatening,
obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of

Limitation of Liability

The information contained in our reports should not be used or relied upon as the sole
determiner for the purposes of your employment or other career or vocational matter. You
should consider your own personal situation in addition to the information provided by our
In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential
damages or any damages whatsoever including, without limitation, damages for loss of use,
data, profit earnings, or lost opportunities, arising out of or in any way connected with the use or
performance of our services whether based on contract, tort, negligence, strict liability or
otherwise even if ECM Consulting has been advised of the possibility of damages.
Under no circumstances shall ECM Consulting be held liable for any delay or failure in
performance resulting directly or indirectly from acts of nature, forces, or causes beyond its
reasonable control, including without limitation, incorrect email addresses, internet failures,
computer equipment failures, other equipment failures, or non-performance of third parties.
Where liability cannot be excluded, any liability incurred by us in relation to the use of this
website or the content is limited as provided under S68A of the Trade Practices Act 1974 (Cth).


ECM Consulting reserves the right, at its sole discretion, to change, modify, add or remove any
portion of this Agreement in whole or in part, at any time. Changes in this Agreement will be
effective when notice of such change is posted. Your continued use of the site after any
changes to this Agreement are posted will be considered as acceptance of those changes.

Copyright and trademark information

ECM Consulting reserves all rights in the content and design of this site. Unless permitted in
writing by ECM Consulting, you may not reproduce, use or copy any content on this site
including names, logos and any other material licensed to ECM Consulting. You may not use
commercially any information, products or services on this website and you may not cause any
of the material on this website to be framed or embedded into another website without written
permission from ECM Consulting.
You may not modify, adapt or create derivative works based on or contained in our services or
any associated written material accompanying or produced by us. You may not reverse
engineer, decompile or disassemble our services or any associated written material
accompanying or produced by it. Without limitation this restriction shall apply in respect of the
questionnaire and reports generated in this website.


ECM Consulting makes no representations, guarantees or warranties, express or implied, with
respect to our services, its medium, any written material accompanying it, or produced by it, its
use, suitability, reliability, accuracy, performance or results, its merchantability, or fitness for a
particular purpose, title and non-infringement.

Virus protection

ECM Consulting makes every effort to check and test material at all stages of production. It is
always wise for users to run an anti-virus program on all material downloaded from the Internet.
ECM Consulting cannot accept any responsibility for any loss, disruption or damage to your
data or your computer system which may occur whilst using material from this site. You will
assume all responsibility in providing a correct and acceptable email address for receipt of all
information sent via email to you.

All transactions are processed in Australian dollars (AUD).
Refund Policy

Client satisfaction is very important to us. If you have any questions or concerns about your
purchase, please contact us immediately. Refunds are made via the method of payment you
used to make your purchase.


The materials on this site may contain inaccuracies or typographical errors. ECM Consulting
does not warrant the accuracy or completeness of the materials or the reliability of any advice,
opinion, statement or other information displayed or distributed through the website. You
acknowledge that any reliance on any such opinion, advice, statement, report, or information
shall be at your own risk. ECM Consulting disclaims liability for errors and omissions in the
contents of this website. ECM Consulting reserves the right, in its sole discretion, to correct any
errors or omissions in any portion of the site. ECM Consulting may make any other changes to

the site, the material and the products, programs, services and fees described in the site at any
time without notice.
Please do not proceed any further into this website unless you accept the following
 No liability is accepted to any person for loss or damages incurred as a result of reliance
upon material contained at this website. You acknowledge that any suggestions made or
reports provided by ECM Consulting in connection with occupational choices are intended
as a guide only and not as a guarantee of success, or otherwise, of any proposed career
 ECM Consulting accepts no responsibility for checking the accuracy of data, programs or
any materials accessed through this site. We expressly disclaim liability for errors and
omissions in the contents of this website.
 By entering the site, you will be deemed to have released and discharged ECM Consulting
from all liability which might arise, including liability in respect of any defamatory material on
any database or in respect of any dealings with any work (including software) in which you
hold any copyright or other intellectual property right.
 By entering the site, you will be assuming all risks associated with use of the site, including
risk of your computer, software or data being damaged by any virus which might be
transmitted or activated via the ECM Consulting site or your access to it.
 Reference in this website to any specific commercial products, processes, or services, or
the use of any trade, firm or corporation name is for the information and convenience of the
public, and does not constitute endorsement, or recommendation.
 You have read and accept the terms of the Privacy Policy, Terms and Conditions, and this